Return & Refund Policy

Your satisfaction is at the heart of everything we do. If something isn't right with your order, we're here to make it right. Please take a moment to read how our returns and refunds work.

✦ Quick Summary

7 Days To request a return
Unboxing Video Required for every request
5–7 Days For refunds to process

1. Return Window

You may request a return or exchange within 7 days of receiving your order. Requests made after this window cannot be accepted.

  • The 7-day period begins on the day your order is delivered.
  • A clear unboxing video is required for every return — it protects both you and us.
  • The product must be unused, undamaged, and in its original packaging.

2. What Can & Cannot Be Returned

✓ Eligible for return:

  • Products that arrive damaged, defective, or with faulty stitching
  • Wrong item or wrong colour delivered
  • Standard (non-personalised) wallets in unused, original condition

✕ Not eligible for return:

  • Personalised (named/embossed) products — unless the fault is ours
  • Products showing signs of use or wear after delivery
  • Items returned without an unboxing video
  • Requests made after the 7-day window

3. How to Request a Return

  1. Message us on WhatsApp at 0348 4204411  within 7 days of delivery.
  2. Share your order number and the unboxing video.
  3. Briefly describe the issue — photos help.
  4. Our team reviews and replies, usually within 24–48 hours.
  5. Once approved, we guide you on how and where to send it back.

4. Refunds

  • Once your returned item is received and inspected, we'll notify you of the outcome.
  • Approved refunds are processed within 5–7 working days.
  • Refunds are issued via your original payment method, or through bank / JazzCash / Easypaisa transfer.
  • For prepaid orders, the product amount is refunded. Original delivery charges are non-refundable, unless the fault is ours.

5. Exchanges

Prefer a different colour or a replacement instead of a refund? We're happy to exchange eligible products, subject to availability. If the new item differs in price, the balance is simply paid or refunded.

6. Return Shipping Costs

  • If the return is due to our error, we cover the return shipping.
  • For change-of-mind returns on standard products, return shipping is paid by the customer.

7. Damaged or Wrong Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your unboxing video. We'll arrange a free replacement or full refund as quickly as possible — this is our promise to you.

Need Help With a Return?

Email: info.ubranwealth@gmail.com
WhatsApp / Call: 0348 4204411 
Support hours: Monday – Saturday, 10:00 AM – 8:00 PM

We're always happy to help. 🤎

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